The House · Trade Terms

    Refund & Returns Policy.

    Hair N' Bloom Extensions & Co. stands behind every bundle we ship. This policy explains how unopened returns and exchanges work for our professional community.

    How to Submit a Return or Exchange

    All return and exchange requests are submitted through your dashboard so we can track the status of your request from start to finish.

    1. Sign in at your portal (stylists) or your rep dashboard.
    2. Open the Returns & Exchanges tab.
    3. Choose New return or New exchange.
    4. Select the order — only orders placed within the last 7 days are eligible.
    5. Select the items and the quantity being sent back, and give the reason.
    6. For an exchange, enter the product, color, and length you would like sent instead.
    7. Attach clear photos or video showing the current condition of the extensions — the packaging, the cardboard backing, the weft ties and tags, and any defect you are reporting. Requests without photos cannot be reviewed.
    8. Submit the form. You will see the status update in the same tab as we review it.

    Once approved, you will receive an email with the return address. Please do not ship anything back before your request has been approved — unauthorized returns are not refunded.

    What We Cannot Accept

    The following are not eligible for a return, exchange, or refund:

    • Any item opened, removed from the plastic sleeve, or taken off the cardboard backing
    • Hand-tied wefts with the original elastic tie or tag removed
    • Hair that has been installed, cut, trimmed, or sewn
    • Hair that has been colored, toned, bleached, or chemically treated
    • Hair that has been washed, heat-styled, or brushed out
    • Normal color fading or oxidation after installation
    • Hand-tied weft ends that come untied or unravel after installation
    • Damage from improper installation, removal, or maintenance
    • Requests made more than 7 days after the purchase date
    • Items returned without an approved request, or without photos of the current condition
    • Custom or special-order items, clearance items, and tools or accessories
    • Shipping charges, which are non-refundable

    7-Day Unopened Returns & Exchanges

    You have 7 calendar days from the date of purchase to request a return or exchange on any unopened item. To be eligible for a refund or exchange, your item must be unused, unopened, and in the same condition that you received it. This means the hair must still be attached to the cardboard backing at the base and inside the plastic sleeve to qualify. Hand-tied wefts must still be bundled with the original elastic tie and tag.

    To begin an unopened return, email us at hairnbloom3@gmail.com with your order number. We do not provide prepaid shipping labels for unopened returns — all return shipping is the responsibility of the customer. Once your request is approved, you will receive an email confirmation with the address to mail the return back to via the carrier of your choice. If we receive a product that has not been authorized through this process, we will not issue a refund.

    Please do not fold the packaging, and ship the hair back in the same box you received it in to retain its natural shape. Once your item arrives back at our facility, please allow up to 2 business days for processing. We will inspect the returned item and notify you by email that it has been received, then initiate a refund to your original method of payment. The refund can take 5–7 business days to appear on your account, depending on your bank.

    Product Safety & Care

    Our hair extensions are cosmetic products intended for external use only. We are committed to responsible sourcing and quality standards consistent with applicable U.S. regulations. As a best practice:

    • Wash hair extensions prior to first use
    • Avoid excessive or prolonged heat exposure
    • Use heated styling tools only in well-ventilated areas
    • Follow professional care instructions at all times

    Hair extensions, like many consumer products, may be exposed to environmental or processing-related trace elements through the global supply chain. Proper washing, ventilation, and heat management are recommended to support optimal use.

    Hair N' Bloom disclaims responsibility for issues arising from misuse, improper handling, excessive heat application, or failure to follow recommended care instructions.

    Issued by

    Hair N' Bloom Extensions & Co.

    True Image Beauty LLC

    913 E North Blvd
    Leesburg, FL 34748